Terms of Service

These Terms of Service apply to your use of the Chocamama website and your purchase of products from Chocamama Australia Pty Ltd.

By using our website or placing an order with us, you agree to these Terms of Service.

About Chocamama

Chocamama Australia Pty Ltd is an Australian-owned business based in Melbourne, Victoria.

We sell chocolate and confectionery products through our online store to customers in Australia.

Products and availability

We make every effort to ensure that product descriptions, images, pricing and availability displayed on our website are accurate and up to date.

However, colours and appearance may vary slightly between product images and the actual product.

We reserve the right to change product ranges, product descriptions, pricing and availability at any time without prior notice.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, offer a suitable alternative or refund the affected item.

Orders

When you place an order through our website, you are making an offer to purchase the products in your order.

An order is accepted when we have received payment and confirmed your order.

We reserve the right to cancel or decline an order where there is a genuine error in product pricing, availability or other material information.

If we cancel an order after payment has been received, you will receive a refund for the amount paid for the cancelled order.

Pricing and payment

All prices displayed on our website are in Australian dollars (AUD) and include GST where applicable.

Payment must be received in full at the time of purchase unless otherwise stated.

We accept the payment methods made available through our online checkout.

Delivery

We deliver orders within Australia using the available shipping services selected at checkout.

Delivery timeframes provided at checkout or on our website are estimates only and may vary due to circumstances outside our control, including carrier delays, weather events and other delivery disruptions.

Once an order has been dispatched, responsibility for delivery is subject to the applicable consumer guarantees and the terms of the relevant delivery service.

Please ensure that your delivery address is correct before completing your order.

Chocolate and warm weather

Chocolate and certain confectionery products can be affected by warm temperatures during storage and transit.

We take reasonable care when preparing and packaging orders. However, we cannot guarantee that chocolate products will arrive in exactly the same condition during periods of high temperatures.

By purchasing chocolate products during warm weather, you acknowledge that temperature may affect the appearance or texture of chocolate.

This does not affect any rights you may have under the Australian Consumer Law.

Returns and refunds

Our returns and refunds are outlined in our Refund Policy.

Nothing in these Terms of Service limits or excludes any rights or remedies available to you under the Australian Consumer Law.

Website use

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security or availability of the website.

You must not use the website to engage in fraudulent, abusive, unlawful or otherwise harmful activity.

Intellectual property

All content on this website, including text, photographs, graphics, logos, product images, designs and other materials, is owned by or licensed to Chocamama Australia Pty Ltd unless otherwise stated.

You must not reproduce, modify, distribute or use our content for commercial purposes without our prior written permission.

Website information

We aim to keep the information on our website accurate and current. However, we do not guarantee that all information will always be complete, accurate or free from errors.

We may update or change website content at any time.

Limitation of liability

To the extent permitted by law, Chocamama Australia Pty Ltd is not responsible for loss or damage arising from your use of the website or products purchased through the website, except where such liability cannot legally be excluded or limited.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

Privacy

Our collection and handling of personal information is governed by our Privacy Policy.

Changes to these Terms

We may update these Terms of Service from time to time.

Any updated Terms of Service will be published on this page and will apply from the date they are published.

Contact us

If you have any questions about these Terms of Service, please contact us:

Chocamama Australia Pty Ltd
Melbourne, Victoria, Australia
info@chocamama.com.au