Refund policy

Refund Policy

At Chocamama, we want you to be happy with your order. If something isn’t right, please contact us and we’ll do our best to help.

Damaged or incorrect items

If your order arrives damaged, faulty, or you receive an incorrect item, please contact us within 7 days of delivery at info@chocamama.com.au

Please include:

Your order number
A brief description of the issue
Photos of the product and packaging, where applicable

Once we’ve reviewed the issue, we’ll let you know the appropriate resolution. Depending on the circumstances, this may include a replacement, refund or other appropriate remedy.

Change of mind

As our products are food and confectionery items, we generally do not accept returns or refunds for change-of-mind purchases where the product is not faulty, damaged or incorrectly supplied.

Please make sure you check your order carefully before completing your purchase.

Products affected by heat

Chocolate and confectionery can be affected by warm weather during transit. While we take care when packing orders, we cannot guarantee that chocolate products will arrive in exactly the same condition in which they left our warehouse during periods of high temperatures.

We recommend considering the weather conditions when placing an order containing chocolate products.

If you believe your order has been significantly affected during delivery, please contact us as soon as possible with photos so we can assess the issue.

Refunds

Where a refund is approved, it will generally be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution.

Australian Consumer Law

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable Australian consumer protection laws.

Where a product does not meet a consumer guarantee under Australian law, you may be entitled to a remedy such as a refund, replacement or repair, depending on the circumstances.